Question 1

Do I have to write the content?

Accepted Answer

We are very flexible. We will guide you in the amount of content needed, what keywords to include and where it will be used. To optimise the website for the search engines and user experience we may change the content slightly after discussing it with you and getting your approval.  Another option is to use our content writing service, we take time to understand you, your business and what you want to say then produce fully optimised content at an extra cost.

Question 2

Can I make changes to the website myself?

Accepted Answer

All website packages include up to 2 hours walk through where we show you the website and how to make basic changes.  We do not recommend you do any major edits unless you are experienced.  We offer hourly web development packages for any changes you cannot do yourself and include varying amounts of web development time within the maintenance and support packages we offer.

Question 3

What is included?

Accepted Answer

All website redesign and new build packages include many features.  These are all listed above.  We provide everything you need for your website in one package, you do not need to pay extra for the things that makes a website work.

Question 4

What happens to my email?

Accepted Answer

We include one professional email with each package. This is something like contact@yoururl.com.  If you already have emails using your domain name we will help you back them up and change them over to our servers with the website.

Question 5

Will there be extra monthly costs?

Accepted Answer

Some website redesigns and builds have an ongoing monthly fee to cover hosting, domain name renewal and maintenance.  We do not charge monthly fees after your website is complete.  Many services are included for the first 12 months after build then we offer flexible maintenance and management packages only charging you for what you need. Your website belongs to you; we are here to help with it as little or as much as you require.

Question 6

How long do the builds take?

Accepted Answer

We have a fast turn around once we have all the content for your website redesign or new build.  Most website builds, after the content is provided and signed off, take around 3 weeks.  This does depend on the size and complexity of individual sites, some can be completed faster, others take much longer.  The important part is to get it right and make sure the website both looks amazing and functions perfectly for your users and the search engines.

Question 7

What images do I need?

Accepted Answer

We include a number of stock images and videos in each package but recommend that you have your own images and video.  Your business is unique and your website is the window into your business which helps potential customers decide whether they want to purchase from you or not.  Individual images showing your premises, your team, the work or products you provide and your ethos as a company are the best ones to use.  If you do not have your own images we can support you in deciding what images you need and how to get them. Including video in your website is an amazing way to connect with your customers and answer any questions they may have, increasing conversion (closing the sales). We can produce a range of videos for you at an extra cost or support you in planning your own.

Question 8

Do I have to use your server?

Accepted Answer

We provide 12 months hosting on our premium, fast UK servers as part of every website package but if you have your own host you want to use we are happy to migrate your completed website.  The maintenance packages cannot be offered on other servers though so make sure they offer this for you.

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